Returns & Exchanges
At PERSONSOUL, we strive for perfection in every garment; however, if you are not completely satisfied, you may return your items within 14 days of delivery. All returned pieces must be in their original, unworn condition with all designer tags and packaging intact.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original box or a secure mailing bag, ensuring all original labels and protective packaging are included.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing