Frequently Asked Questions
Everything you need to know about your PERSONSOUL shopping experience.
How long does shipping typically take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location, generally ranging from 10-14 business days.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that limited edition drops and final sale items are eligible for exchange or store credit only.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. As PERSONSOUL garments often feature an oversized or tailored fit, we recommend comparing these measurements against a similar item you already own.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.
Where are PERSONSOUL garments manufactured?
Quality and ethics are our priorities. Our collections are designed in-house and produced in boutique factories that adhere to strict fair-labor practices and high-quality craftsmanship standards.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.